Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 2
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A diligent airline pilot has been spotted loading luggage on to a plane, as summer travel chaos continues to grip airports across the UK.

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Video shows the conscientious captain down on the tarmac helping ground crew to load up to the plane with baggage ahead of an Edelweiss flight from Edinburgh airport.

It comes as passengers continue to face chaos at UK airports, including at Heathrow, where hundreds of bags have been seen mounting up outside Terminal 2.

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The issue started on Friday with Heathrow chiefs blaming a ‘technical glitch’ in the luggage system. But it has sparked a huge baggage backlog which has been described a ‘carpet of luggage’.

In a separate issue, hundreds of passengers have reportedly been waiting up to three hours to retrieve their baggage today after flying into Heathrow.

A spokesperson for the west London airport today said that there is ‘ongoing disruption’ from Friday’s glitch. But they said no additional baggage was being delayed.

The spokesperson also said the airport was doing its best to ensure all passengers flying today can take their luggage with them – and reiterated that baggage is the responsibility of airlines and not the airport itself.

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It comes as huge queues built up at Stansted airport this morning. Some passengers described the scenes of people sleeping in the airport overnight as looking ‘like a shootout’. Meanwhile, flights being delayed by more than six hours.

Stansted has been criticised by unhappy customers for days due to long queues, delays and cancellations which show no sign of stopping as the UK enters what is expected to be the ‘summer of discontent.’

Labour shadow minister David Lammy was today caught up in the chaos – tweeting to his more than 780,000 followers to highlight the issue.

Taking a swipe at the Government, he wrote: ‘Another morning, another horrid queue at airport security! This time at Stanstead. Well done Boris Johnson. Top marks Priti Patel. Welcome to #BacklogBritain’.

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It comes following months of disruption at UK airports, which has been driven by a sudden demand for foreign travel following two years of Covid enforced restrictions.

Airports and airlines, many of whom let go staff during the pandemic due to a huge drop in passenger numbers, have been accused of failing to prepare by adequately re-staffing to meet the rush in demand.

But industry figures have also blamed the Government and have called on ministers to offer more support to prevent the issues stretching into the school summer holidays.

A diligent airline pilot has been spotted loading luggage on to a plane, as baggage chaos continues to hit airports across the UK. Video shows the conscientious captain down on the tarmac helping ground crew to load up to the cargo hold ahead of an Eldeweiss flight at Edinburgh airport.

Video shows the conscientious captain down on the tarmac helping ground crew to load up to the cargo hold ahead of an Eldeweiss flight at Edinburgh airport.

A diligent airline pilot has been spotted loading luggage on to a plane, as baggage chaos continues to hit airports across the UK. Video shows the conscientious captain down on the tarmac helping ground crew to load up to the cargo hold ahead of an Eldeweiss flight at Edinburgh airport

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It comes as passengers continue to face chaos at UK airports, including at Heathrow, where hundreds of bags are mounting up outside Terminal 2

It comes as passengers continue to face chaos at UK airports, including at Heathrow, where hundreds of bags are mounting up outside Terminal 2

The same issue happened on Friday, with Heathrow chiefs blaming a 'technical glitch' in the baggage system - which they claimed had been fixed

The same issue happened on Friday, with Heathrow chiefs blaming a ‘technical glitch’ in the baggage system – which they claimed had been fixed

A Heathrow spokesperson today said that while there is 'ongoing disruption' caused by the issue, no additional baggage was being delayed and the airport is doing its best to ensure all passengers flying today do take their luggage with them

A Heathrow spokesperson today said that while there is ‘ongoing disruption’ caused by the issue, no additional baggage was being delayed and the airport is doing its best to ensure all passengers flying today do take their luggage with them

Airport workers stand next to lines of passenger luggage arranged outside Terminal 2 at Heathrow Airport in London

Airport workers stand next to lines of passenger luggage arranged outside Terminal 2 at Heathrow Airport in London

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London Heathrow airport is seen to be chaotic with long queues at the departure counters and heaps of luggage piled up pending collection

London Heathrow airport is seen to be chaotic with long queues at the departure counters and heaps of luggage piled up pending collection

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 3

MP David Lammy tweeted this picture of the queue for security at Stansted this morning - where hundreds of passengers can be seen queuing in cramped conditions

MP David Lammy tweeted this picture of the queue for security at Stansted this morning – where hundreds of passengers can be seen queuing in cramped conditions

Other Twitter users have also encountered long delays to get to security, with one saying they have never seen the airport as busy as this morning

Other Twitter users have also encountered long delays to get to security, with one saying they have never seen the airport as busy as this morning

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Now strikes threaten HOLIDAYS: Gatwick Express cancels ALL trains during TfL and rail walkouts next week 

The holiday plans of Britons were threatened today after Gatwick Express cancelled all trains on three days next week and Eurostar axed dozens of services, as last-minute crunch talks continued with Network Rail.

Rail union leaders accused Grant Shapps of ‘bully boy tactics’ after he warned they are putting their jobs at risk by striking next Tuesday, Thursday and Saturday – and Downing Street said there was ‘still time’ to stop the action.

The Rail, Maritime and Transport Union has demanded inflation-tied pay rises for workers and a guarantee of no compulsory redundancies as part of a national drive to save more than £2bn across Britain’s railway network.

Underpinning the calls for industrial action are also claims that train operators have endured years of pay freezes and changes to their terms and conditions. 

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The militant union also claims Network Rail plans to cut jobs and reduce spending –with an impact on safety. But Network Rail and the Government have accused the union of an unwillingness to modernise work practices. 

It comes as Eurostar became the latest operator to cancel trains with a total of 41 axed to and from the Continent between next Tuesday and Saturday – putting breaks to France, Belgium and the Netherlands at risk. The firm said it was seeing ‘unprecedented contact levels across phone, email and social channels’ after its announcement.

One passenger, Tanja Goossens, tweeted: ‘Eurostar, you just cancelled our international train from Paris to London due to a national train strike in the UK. Are you also going to refund us for having to cut our holiday short now?!’ 

Gatwick Express trains will also not run on strike days – but there will be limited Southern and Thameslink services running between London Victoria or London Bridge and Brighton, which will call at the airport in West Sussex.

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Another social media user, Nadia Holmes, tweeted today: ‘Was so happy that I’m missing the Tube/train strike next week because I’m on holiday… then realised how tf [the f***] am I getting home from Stansted on Thursday?’ 

As well as queues to get through security and check-in, multiple passengers have complained of delays overnight and this morning which appear to have affected hundreds of people.

Ryanair is one of the main airlines to fly in and out of Stansted – but customers have complained of poor service and waiting for long periods at gates before being able to board planes.

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Late last night a passenger shared on social media that their Ryanair flight was due to depart at 5pm but they had been stuck on the plane for more than six hours.

Meanwhile videos on social media show a long queue of people on both sides of the road waiting for a Stansted shuttle bus to transport them.

One customer told MailOnline their experience so far has been ‘disappointing’ and said the bus service is ‘awful.’ After driving 90 miles to get to Stansted airport, they then paid £70 to park their car and began waiting for the next bus, which takes 15 minutes to get to the airport.

But there was not a bus for 20 minutes – and when it did arrive it was so full only around 10 people could get on board.

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The passenger estimates that more than 100 people are now waiting at the same stop for a bus. 

It’s unclear whether the flight did take off or whether passengers were forced to take an alternative one. 

One social media user said this morning: ‘Stood in corridor at gate 83, Stansted for last 30 mins. 

‘Couldn’t we have waited in departures if flight to Shannon is delayed?’

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Another flyer this morning joked that ‘the whole of England is in the security queue’.

Problems continued from overnight with one Twitter user comparing the situation to a ‘shootout’.

They said: ‘Stansted 3am is the most no-rules place in the world btw. 

‘Bodies scattered all over the floor like there’s been a sh0otout [sic] and a random guy getting cautioned by transport police in the corner.’

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Issues aren’t just limited to queues either – one passenger reported ‘not enough drinks or food’ for passengers leaving Stansted on a four-hour Ryanair flight, adding each customer could only have one drink during the flight.

They also said basic options such as tea and coffee were unavailable, despite advertising to the contrary. 

A spokesperson for Stansted airport said: ‘We do experience passengers arriving the night before who are travelling on the first wave of departing flights.

‘Today we are expecting 38,000 passengers departing the Airport, and this morning we processed over 9000 departing passengers between 0400 and 0700 hrs with an average queue time of 12 minutes.

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‘The operation was affected this morning by the cancellation of the first Stansted Express inbound train to the Airport, increasing the volumes of passengers arriving in a smaller period. 

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 5

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 7

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 9

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Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 11

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 13

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 15

‘This was compounded by a higher absence level than normal which would have reduced the number of security lanes available at that peak time.

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‘The Airport is currently operating normally and no operational issues at present.’

It comes after Heathrow passengers were yesterday been told they may not be reunited with their bags for days as the airport’s enormous luggage pile-up continues to grow due to an ‘issue with the baggage system’.

Staggering images showed how hundreds of bags are stacked together in what onlookers described as a ‘luggage carpet’ at one of the site’s terminals.

Bosses have apologised to customers, who were reportedly warned it could be two days before they are reunited with their belongings, and blamed the disruption on a ‘technical issue’ with the baggage system, which it says has since been resolved.  

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Giving an update today, a Heathrow spokesperson said: ‘We unreservedly apologise for the technical issues with our baggage systems that have impacted passengers this weekend. 

‘We are working round the clock with airlines to re-unite passengers with their bags as quickly as possible. There may be some lingering disruption from yesterday’s technical baggage issues and we ask passengers to check with their airlines before travelling to the airport.’

The latest chaos comes after weeks of frustration at UK airports as the summer of discontent begins to take shape.

Hours of delays, hundreds of flight cancellations and people forced to sleep on airport floors have been common across UK airports in recent weeks as staff shortages bite.

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An airport workers stand next to lines of passenger luggage arranged outside Terminal 2 at Heathrow Airport in London, Britain

An airport workers stand next to lines of passenger luggage arranged outside Terminal 2 at Heathrow Airport in London, Britain

The piles of bags have been take outside Heathrow Terminal 2 following a 'technical glitch' which effected the baggage systems on Friday

The piles of bags have been take outside Heathrow Terminal 2 following a ‘technical glitch’ which effected the baggage systems on Friday 

Staggering images showed how hundreds of bags are stacked together in what onlookers described as a 'luggage carpet' at one of the site's terminals

Bosses have apologised to customers, who were reportedly warned it could be two days before they are reunited with their belongings, and blamed the disruption on a 'technical issue' with the baggage system, which it says has since been resolved.

Staggering images showed how hundreds of bags are stacked together in what onlookers described as a ‘luggage carpet’ at one of the site’s terminals

Giving an update today, a Heathrow spokesperson said: 'We unreservedly apologise for the technical issues with our baggage systems that have impacted passengers this weekend

Giving an update today, a Heathrow spokesperson said: ‘We unreservedly apologise for the technical issues with our baggage systems that have impacted passengers this weekend

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This morning (June 19) Heathrow airport staff stood around piles of left-behind luggage after a 'technical issue' meant hundreds of passengers left the airport without their belongings

This morning (June 19) Heathrow airport staff stood around piles of left-behind luggage after a ‘technical issue’ meant hundreds of passengers left the airport without their belongings

Travellers flying out of Heathrow were left fuming today as their bags were reportedly left behind after they departed Britain with pictures of a huge 'luggage carpet' spreading across social media. Pictured on Friday

Travellers flying out of Heathrow were left fuming today as their bags were reportedly left behind after they departed Britain with pictures of a huge ‘luggage carpet’ spreading across social media. Pictured on Friday

Thousands of workers in the aviation industry were laid-off during the pandemic as flights around the world stopped.

John Holland-Kaye, chief executive of Heathrow, warned it will take 12 to 18 months before the industry can get its capacity back to pre-pandemic levels.

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City investors betting on fall in price of British Airways owner International Airlines Group shares amid fears of air travel chaos this summer 

City investors are betting on a fall in the price of International Airlines Group shares amid fears of air travel chaos this summer. 

Holiday travel plans were thrown into turmoil last month after thousands of flights were cancelled. 

Now British Airways’ parent has been hit by a blitz of short-sellers – traders who borrow shares under contract and make a profit if the price falls. 

The number of IAG shares out on loan has soared to its highest for more than a year – more than 10 per cent of the group’s stock, The Mail on Sunday can reveal. 

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That is double the amount recorded in May and significantly higher than the 1 per cent on loan a year ago, according to S&P Global Market Intelligence. The value of shares held by short-sellers is around £580million. 

The activity has coincided with the company’s share price falling to its lowest level in two years. It is the latest headache for IAG after disruption across the group over recent months, including at Aer Lingus, Iberia and Vueling. 

BA has been one of the worstaffected airlines due to staff shortages and IT breakdowns. It has been forced to slash its capacity by 10 per cent to cope, despite rising demand.

IAG bosses were quizzed on the rising number of short positions during the company’s shareholder meeting in Spain last week. Chairman Javier Ferran said IAG was not alone in being targeted by short-sellers. 

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He suggested the increase was down to the sector being hit by the rising price of jet fuel, the war in Ukraine and the uncertain economic outlook globally. 

Ferran accepted the figure was ‘higher than usual’, but said the short positions will fall as the industry’s prospects improve. 

Analyst Alex Paterson, at investment bank Peel Hunt, said: ‘An instinct for a hedge fund manager when they see very high oil prices is to short airlines because they use a lot of fuel.’ 

The prospect of strike action at BA is also likely to be scaring off investors, Paterson warned. 

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He said its long-distance flights could also weigh on costs. ‘The difference between IAG and the other London-listed airlines is that it does long haul. It’s also exposed to Heathrow Airport, where costs have gone up a lot.’ 

Just over a quarter of shareholders at the meeting failed to back plans to boost the financial rewards of chief executive Luis Gallego. 

Despite the investor opposition, Gallego is in line for a pay package of £4.7million if he hits all his targets in 2022. 

IAG declined to comment.

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Airports have been urged to cancel more flights over the summer to avoid chaotic scenes – and Gatwick is cutting daily flights in August from 900 to 825 and 850.

This amounts to 4,000 flights being axed throughout the month – with airlines and other airports expected to make cancellations too. 

Now a huge spike in demand this year combined with high staff absences due to Covid and other sickness means airports are battling to recruit new staff as quickly as possible.

Transport Secretary Grant Shapps today put pressure on airports to increase the pay of workers such as baggage handlers as a means of ending the flights chaos.

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After weeks of disruption to holiday-makers and huge queues at airports, the Cabinet minister promised more Government action to come in a bid to end the carnage.

But he insisted solving the problems, which have seen many flights cancelled at the last-minute to bring misery to many, was ‘fundamentally’ down to airlines and airports.

Describing the ‘difficult bounceback’ the industry has experienced from the Covid pandemic – with chaotic scenes over Easter and at the recent half-term holiday – Mr Shapps compared the problems to those recently seen in the haulage industry.

He told Sky News’ Sophy Ridge on Sunday show: ‘I think the solution in aviation, as in the rest of the economy, is actually not dissimilar to the way we’ve solved – or on our way to solving – the HGV lorry crisis, which was causing so many problems, including the tankers at petrol pumps.

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‘We did that by looking at the entire market for those employees. Paying a little bit more, actually often that was at the very heart of it – making sure people were attracted to the industry.’

The Transport Secretary added: ‘If you look at baggage handlers, for example, I don’t think they’ve had the best deals and the best packages in the past.

‘I think we’ve got to make those jobs worthwhile, well-paid and comfortable jobs to do.’

Mr Shapps has previously dismissed calls for immigration rules to be relaxed in order to allow cheaper foreign workers to be brought in to relieve the chaos at UK airports. But he promised to reveal more in the coming days about what the Government itself will do to help ease the issues.

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The Transport Secretary said ministers were ‘watching it like a hawk’ and ‘working very closely with the aviation sector’. He also praised the decision by Gatwick to order airlines to cancel thousands of flights this summer.

‘We’ve said to the aviation sector that [the chaos] can’t carry on and we have a working group set up with them which is meeting all the time, working very closely with the aviation sector,’ he added.

‘We have a series of different things we’re going to be putting in place and asking them to do.

‘One of which was asking them to review their schedules now, not on the day of the flight or the day before where they destroy somebody’s holiday – but in advance and I welcome what Gatwick have done to sensibly look at the schedule and see whether it can actually be fulfilled and give people notice now rather than six weeks’ time, five weeks’ time, which is what they’ve done.

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‘I think that’s smart. We’ll be coming forward with some further ideas to help alleviate pressure.

‘Fundamentally, of course, it’s down to the industry. They need to make sure they employ people, get them in the right places.’

Next week’s rail strikes will have big impacts on holidaymakers as Tube and train services will be majorly disrupted.

This will also affect airport services with the Stansted Express telling customers to expect a ‘heavily reduced’ service – while Gatwick Express have cancelled all trains for three days next week.

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An 82-year-old disabled man tragically died after a fall on an escalator at Gatwick airport this week.

The man had been waiting for assistance to disembark from his flight as he travelled with his wife and son on Wednesday when he decided to leave the aircraft.

Ryanair is one of the main airlines to travel to and from Stansted airport (pictured) - with one passenger reporting being stuck on an airplane for six hours without taking off late last night

Ryanair is one of the main airlines to travel to and from Stansted airport (pictured) – with one passenger reporting being stuck on an airplane for six hours without taking off late last night

Captain takes to the tarmac and helps baggage crew load-up plane amid UK airport chaos 17

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LONDON -- This Transport for London map shows greyed-out lines for those that will be affected by disruption next Tuesday all day, and Wednesday morning. 'Severe disruption or no service' is expected on all Tube lines from the start of next Tuesday until at least 8am on Wednesday. Only the Croydon Tramlink and Docklands Light Railway are shown as running normally

LONDON — This Transport for London map shows greyed-out lines for those that will be affected by disruption next Tuesday all day, and Wednesday morning. ‘Severe disruption or no service’ is expected on all Tube lines from the start of next Tuesday until at least 8am on Wednesday. Only the Croydon Tramlink and Docklands Light Railway are shown as running normally

His partner is understood to have already been taken off the jet by Wilson – a private firm contracted with helping disabled passengers.

He was left on the plane and was due to be collected when he left on foot with other people filing off who had been on the flight.

The tragedy unfolded on an escalator going up from the runway level to a tunnel that goes into the north terminal known as the Skybridge.

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EasyJet staff battled to try and save his life after being first on the scene as the disaster happened as he tumbled on the moving staircase at around 12.50pm.

A source said: ‘A member of staff came to take [a] woman into the airport but the man was left on the plane. He must not have wanted to wait for the staff member to come back so made his own way into the terminal.

‘While on the escalator the passenger fell down and suffered serious injuries as a result and died. This is a tragic incident which should never have happened. Someone should have been helping him.’

This is the latest incident in a string of reports involving disabled passengers being stuck on planes for hours as major staff shortages mean there are ‘no staff’ available to help them disembark. 

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And rail passengers were also hit hard ahead of a week of catastrophic strikes next week as a fire on the line at Euston station caused hours of delays for passengers, with some left on trains with ‘no water or air-conditioning’ on the hottest day of the year.

The strikes, happening on June 21, 23 and 25, will be the largest in decades and shut down half of the UK’s rail services.

Some lines will run a limited service, but only between 7.30am and 6.30pm. The public is being advised to only travel if it is absolutely necessary. 

The Rail, Maritime and Transport Union has demanded 11% pay rises for workers and a guarantee of no compulsory redundancies in response to a national drive to save more than £2bn across Britain’s railway network. 

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MailOnline has contacted Ryanair for comment.

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