Revellers have branded a winter igloo attraction a ‘rip off’ after they were served ‘wet meat’ on ‘filthy tables’ during a birthday party.
The group of four women claimed the snow domes at Bournemouth Pavilion in Dorset ‘were nothing like the images’ with ‘no Christmas decorations in sight’.
Emily, 31, who was with the gang for her friend Charlotte’s birthday, said they had to laugh off the £92 price tag.
The marketing worker said they were gobsmacked when the waiter brought out a tiny platter of ripped up ham and cheese slices for dinner.
She said they were forced to order and pay for chips and garlic bread after ditching the venue.
The igloos were opened at Bournemouth Pavilion last Friday and they are billed online as a ‘winter wonderland’.
They boast of festive treats in the ‘fully covered and heated’ domes, with ‘unspoiled views’ of the Christmas scenery.
The group of four women (pictured, Emily and birthday girl Charlotte) claimed the snow domes at Bournemouth Pavilion in Dorset ‘were nothing like the images’ with ‘no Christmas decorations in sight’
EXPECTATION: The snow domes are pictured on the company’s Instagram account
REALITY: But pictures taken by the group who visited show a much bleaker image of the venue
The marketing worker said they were gobsmacked when the waiter brought out a tiny platter of ripped up ham and cheese slices for dinner
But Emily and her friends were left livid by their experience, saying it did not look like it did in pictures on the website.
She said: ‘When we turned up to the venue and saw the snow domes we just immediately started laughing because we could not believe the pictures we’d seen compared to what was in front of us.
‘It was my friend, Charlotte’s, birthday and we had all seen the advert online. We thought it looked lovely in the pictures.
‘There was a pretty Christmas street and decorations, so we thought it would also be a nice and festive thing to do together.
‘It also said that there were some vegetarian options available which were great as a couple of the girls don’t eat meat.
‘So we booked it and paid upfront. We were all excited about a lovely night out together.
‘When we arrived we could immediately tell that it was nothing like the images. Our first instinct was to laugh because we found it so funny how different everything looked.
‘There was absolutely no decorations and no Christmas trees in sight.
‘There wasn’t even any soft furnishings inside the domes to make it cosy, just cold, metal garden furniture. It was freezing. We had to keep our jackets on all night.’
Emily (left, with Charlotte) claimed the table was filthy and sticky and when they asked if it could be wiped they were handed a tissue to clean it themselves
She said the girls were shocked and could not believe their eyes when the waiter appeared with the food. Pictured: The dome during their experience
Emily claimed the table was filthy and sticky and when they asked if it could be wiped they were handed a tissue to clean it themselves.
She said the girls were shocked and could not believe their eyes when the waiter appeared with the food.
Emily added: ‘The plates were brought to us before they had even asked if anyone was vegetarian and we were presented with two plates of ham with what looked like a cheese slice ripped up and placed on top of the meat.
‘When we explained that this wasn’t what was advertised or what was expected, the waiter told us that their chef was in Italy so they weren’t doing proper food.
‘We expected some beautifully presented platters with at least enough food on it to fill four adults.
‘It just looked horrible and there was nothing offered for the vegetarians in the group as the advertisement had said.
‘It wasn’t even edible as the meat looked wet and sticky. So we had to order and pay extra for some chips and garlic bread.
‘And we were given a glass of pineapple juice each as none of us were drinking, however, the drinks were supposed to be equivalent to the price of a bottle of prosecco, which was £35 on the menu.
‘We felt very ripped off. As soon as we ate the sides and drank the pineapple juice we left.
‘We were less than an hour and a half because we couldn’t wait to leave. It was a disappointment from start to finish.’
Bournemouth Snow Domes says on its website the experience is ‘a Christmas like snow other’. Pictured: How it is sold online
Bournemouth Snow Domes says on its website the experience is ‘a Christmas like snow other’.
It says: ‘Come and cosy up this Winter as we break out the Snow Domes at Bournemouth Pavilion from November 19th until December 24th!’
It adds: ‘Alongside our Snow Domes you’ll find a whole host of festive treats including luxury hot chocolates from Norris & Binglewort, Freshly Cooked Pizzas from El Murrino… and of course a fully licensed bar filled with Christmas cocktails, beer, mulled wine and so much more!
‘So whether reserving a heated dome, or just walking in for one of our alpine poseur tables, we look forward to welcoming you soon!’
The company has been contacted for comment.